Ford sending Mach-E driving Charge Angels to fix EV chargers – Roadshow [CNET]

Ford wants to make that pain a thing of the past by dispatching the Charge Angels — employees who drive around in instrumented Mustang Mach-E SUVs, testing and fixing broken chargers wherever they are.

The program is expected to launch later this year, Darren Palmer, Ford’s general manager of BEVs, told Automotive News earlier this week, but details — including how many “angels” will be deployed and where — are still being worked out. Charge Angels will find and fix individual chargers that customers, connected vehicles or social media report as problematic. 

“All they’ll do all day long is go and check them to see where they fail and why,” Palmer said. “It’s a guardian angel who’s looking after you when you don’t even know you need it.”

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