The CEO who replaced 90% of his support staff with AI warns that copy-paste jobs are dead [TechSpot]

It was in July when Suumit Shah, CEO and founder of Bengaluru, India-based Dukaan, boasted on Twitter that he had replaced 90% of his support staff, or 27 people, with the company’s in-house customer service chatbot Lina. Trained on the firm’s help center content, the ChatGPT-powered bot can answer nearly…Read Entire Article