Human conversation is nuanced. AI is efficient. Getting the right balance of human and AI in support conversations is tricky — but critical. “Are you a bot?” I asked. I had a question about a car I was researching. The bot answered my question but threw in something extra, saying, “It’s a sweet ride.” I […]
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AI,artificial intelligence,Bot,Chatbots,customer experience,customer support,CX
customer experience
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