Google offering Pixel 4 XL extended repair program – CNET [CNET]
![hoyle-promo-pixel-4-xl-6](https://i0.wp.com/www.cnet.com/a/img/ZoDgtZv8ZZxXKATpl8JHTEWBcvw=/1092x0/2020/06/01/1fe6d3b4-090c-488a-898e-9b0942dcef6d/hoyle-promo-pixel-4-xl-6.jpg?resize=800%2C533&ssl=1)
Owners of the now-discontinued Pixel 4 XL phone are getting some extra support from Google, thanks to an extended repair program. Earlier spotted by 9to5Google, the extended repair program offers repairs at no cost for up to a year past the warranty expiration.
Not all owners are eligible, and not every issue is covered by the program, but several battery-related problems are now covered for the Pixel 4 XL.
Who is eligible?
Customers in Canada, Japan, Singapore, Taiwan, and the US are eligible for the program.
Notably, Google says that the “repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain, or the UK, where eligible devices will be processed as part of their normal two-year manufacturer’s warranty.”
What is covered?
The extended repair program only applies to battery-related problems. Google lays out five specific issues:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adapter
- Wireless charging
- The phone’s battery draining significantly faster than earlier in its use
Google also notes that other damage to your Pixel 4 XL may need to be repaired (at cost) before the company is able to fix the covered issues. So you won’t be able to sneak in a new screen with your free battery fix.