Purpose-built AI builds better customer experiences [MIT Tech Review]
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey
Read moreIn the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey
Read moreToday, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for
Read moreIn 2021, when a massive container ship became wedged in the Suez Canal, you could almost hear the collective sigh
Read moreThe application of AI to health-care data has promise to align the U.S. health-care system to quality care and positive
Read moreGenerative AI, though still an emergent technology, has been in the headlines since OpenAI’s ChatGPT sparked a global frenzy in
Read moreIn the ever-evolving landscape of customer experiences, AI has become a beacon guiding businesses toward seamless interactions. While AI has
Read moreWith more than 5,000 branches across 48 states and 80 million customers, each with its own unique requirements to satisfy
Read moreThe sudden appearance of application-ready generative AI tools over the last year has confronted us with challenging social and ethical
Read moreWhether your favorite condiment is Heinz ketchup or your preferred spread for your bagel is Philadelphia cream cheese, ensuring that
Read moreAccording to UN climate experts, 2023 was the warmest year on record. This puts the heat squarely on companies to
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